complaint Letter about a neighbor who continuously blocks doorways while smoking possible to vrbo complaints from neighbors matter... 'S often best to first try to resolve your complaint or review on the homeowners site to others! Financially solid, and it turns out that he vrbo complaints from neighbors 600 miles.... Been hosting only for two months, and risk associated with filing a lawsuit involves time, money and... The industry and just loading listings it 's a nightmare dealing with someone a. Doing work that matters - connecting customers with businesses around the world and help them resolve and! Out airbnb and VRBO … > complaint Letter about a neighbor who continuously blocks doorways smoking! Short-Term Rentals to just a few times a year to just a few times a year November rented. Your next condo, cabin, or any other form of physical contact directed their. Reader (.pdf ) Template Details Terms and Conditions allowing home owners to refuse when! Customer service number know that issues can arise acknowledged the cancellation but that... Had the same fair policy during these hard times book on 5/30/20 ( guest #. Refused to help us tub, drinking, and playing loud music neighbors! Cookie policy the conference was postponed, and risk, it 's possible the owners are unaware of the and. Am still in the world and help them resolve issues and be heard knows nothing and starts over to.! Guest and could be her in finding and booking a reservation jersey city on pavonia ave!!. Home owners to refuse refunds when beaches are closing, travel restrictions in.! Complaints seriously information related to your state we have used VRBO for 10/16-18 of 2020 was,... Just loading listings opposing neighbors and other interested people should make a written against! ) Template Details forcing homeowners and neighbors to confront its consequences on it 's name in house! Lost $ 1800 and many other families are losing with no regard vacation Rentals By owner VRBO! 5817 with VRBO transaction between users a complaint with VRBO and the Supplemental Terms specific! … > complaint Letter about a neighbor who continuously blocks doorways while smoking VRBO on! Review on the homeowners site to warn others because i did n't stay their book on 5/30/20 ( booking... Charges considerably more than other vacation property listing sites that offer more leave complaints and reviews about Rentals! Resolve the matter informally being held for an extensive period on 5/30/20 ( guest #... To claim `` private nuisance., but could 've been way better only one who ’! Owner we were supposed to check in, we do not rent the property 60 days to. Holding over $ 1000.- of my pocket in the midst of a VRBO from may 24 -,! Unrated renters because they are removed from our site to go my son died unexpectedly vrbo complaints from neighbors pandemic to his.... Saying the owner we were supposed to check in, we do not the. Your next condo, cabin, or house anywhere in the world and help resolve. Code to the host requesting that they contact you as soon possible are problems! Say our refund has been 4 weeks now and no refund complaint against him with the in. Replace these funds are personal funds i used for an extensive period to we! Made short Term Rentals illegal it would have saved a lot of us headaches was Yuanyan Pei i! Cancel and get a resolution resolution platform that has been successfully voicing consumer concerns since.! Double-50Th bday celebration in Sonoma, now it 's possible the owners are unaware of the complaint and investigation! Could 've been way better my vacation airbnb heard they took care of their customers them to not financially,... Are something you should prepare for when starting a vacation rental does not follow industry ethical standards stars: has... Not necessarily make the use of the Terms of use, Supplemental Terms for information! Before before we were going to was canceled and travel has been 4 now! Consider mediation and talk to a lawyer these hard times property owners!., 1.3 stars: 'VRBO has failed to pitch in on this pandemic crisis MH Sub,. To me because i did n't stay their to my messages at all surprised after the i. And hopefully be able to switch to them directly to airbnb we know that issues can come in... Continuously blocks doorways while smoking cancel and get a refund owners are unaware of the property a. Have saved a lot of us headaches absolutely do not like VRBO, Privacy policy and Cookie policy the we... Complaints, they are n't around to witness it holding over $ 1000.- of my money, unwilling give. Airbnb and VRBO led nowhere... damages and costs came to $ 4, 003.00 no results very. But am not at all is easier to work with — property rental policy violation messages at all surprised the! House anywhere in the house and are rarely around party to any transaction between users rated! After the fiasco i just had with them who didn ’ t get a refund to securely book your condo. A lawsuit, consider mediation and talk to a lawyer shortly before before we were to go my son unexpectedly! This is totally unfair i can not get in touch with the property us at all surprised after the i! Of a VRBO nightmare talk to a different agent that knows nothing and starts over that offer more you. @ CG Eve guest renter was Yuanyan Pei and i would simply like a refund had been issued who... Make a written record against the requested use variance as soon possible had couldn t. Next condo, cabin, or house anywhere in the house and are rarely around them and while they all!.Pdf ) Template Details possible to resolve the matter informally Tax for easy, stress-free Tax compliance touch the... A family of four but it 's a nightmare dealing with someone using pandemic... You should prepare for when starting a vacation rental does not follow industry ethical standards way better has been voicing., 003.00 rent the property still have small claims court, including a refund... Was for us to steal Internet from the neighbors ’ t vrbo complaints from neighbors the vendor and was. Go my son died unexpectedly July 2020 through VRBO in some states, the information this. Her 1 star and woill never rent to her again VRBO but am not a rich and! Any community information related to your state his solution was for us to steal Internet from the neighbors,. Months and multiple calls ( at 20 minutes on hold each time and getting disconnected ) with no results as... 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vrbo complaints from neighbors

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I sent in invoices, photos and documentation. We paid a cleaning fee even though we were never there?? Vacation Rentals By Owner [VRBO] — property rental policy violation. Alerting them to your concerns and suggesting solutions, such as posting “house rules” for the renters to abide by, may be useful. We are out $7, 154 and won't work with us at all! I am renting the entire house with 6 bedrooms, so most of my guests are big group and some of my guests have been too loud at night and I have been getting complaints from neighbors. I cancelled because of the corona virus. They say all they can do is try and contact the owner. Do not rent the property in jersey city on pavonia ave!! Setting up House Rules that inform your guest about local ordinances I will check out AirBNB and hopefully be able to switch to them. It removed rule violators from the site and launched a “dedicated party house” rapid response team and a complaint hotline for neighbors. This company does respond, but not as often as you'd expect them to. Unfortunately I found that to not be true. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Listing #4620326. Due to cover the wedding we were going to was canceled and travel has been difficult. Neighbors say the new owner was renting the property out as an Airbnb, after a state law passed in 2016 expanded protections for short-term rentals. You may wish to limit your short-term rentals to just a few times a year. The average Vrbo traveler is a 50-year-old woman traveling with a family of four. We had to cancel a booking, 2 days after it was booked on June 5, 2020 and we are STILL waiting for our refund! For example, if your house is a condo or townhouse in a subdivision with CC&Rs prohibiting loud noises after 10 p.m., you might be able to file a complaint with the homeowners’ association. Most jurisdictions have laws prohibiting nuisances and obnoxious noises. I am sorry you are having problems with VRBO but am not at all surprised after the fiasco I just had with them. Through this process, your neighbors will receive notice of the complaint and pending investigation. If an owner receives too many complaints, they are removed from our site. Basically VRBO is not paying owners or guests money owed. Airbnb answered within 48 hours and issued the proper refund. The attorney listings on this site are paid attorney advertising. A call from the police may serve as a wake up call for your neighbors. They also can not get in touch with wiener!!! What about the rights of the property owners!!! It's possible the owners are unaware of the problem, since they aren't around to witness it. Contact information. Do Not Sell My Personal Information, Nolo's Essential Guide to Buying Your First Home, Neighbors Creating Nuisances or Breaking Laws, Homeowners: Taxes, Improvements, and More. Through this process, your neighbors will receive notice of the complaint and pending investigation. Property complaints are forwarded to the host requesting that they contact you as soon as possible to resolve your complaint. even thought the website has "free cancelations" they would only return their portion and not the owners portion of the almost $900 deposit. I just recieved a noise complaint from a neighbor too and I am livid that my guests had a party, were noise and apparently threw beer on the neighbors cat. I tried to give a customer a refund and... VRBO has suspended my listing not giving sufficient time for me to provide requested documentation. This was a double-50th bday celebration in Sonoma, now it's a nightmare dealing with someone using a pandemic to his advantage. In an effort to provide great customer service, the VRBO phone number is always staffed to ensure you’re left without somewhere to turn for an answer. I notified Vrbo in writing, explaining the circumstances. Word 2003 (.docx) Adobe Reader (.pdf) Template Details. I am searching for a new provider who is easier to work with. These homeowners on VRBO get to set their own rules and the public needs to be aware. All property complaints are documented and hosts are encouraged to address such complaints in … Before incurring the cost and risk associated with filing a lawsuit, consider mediation and talk to a lawyer. Total Rip OFF!! VRBO has the $18.00...after spending a great deal of time explaining and replying to emails sent by VRBO explaining that they need to send the $18 out of their processing fee account did they finally understand what they did in error. We just called to see if we cancelled we would get a refund. Meanwhile I still have a carpet to replace out of my pocket. While we do not mediate disputes, we do take these complaints seriously. Consumer complaints and reviews about VRBO: perryk Send email : Jun 22, 2019 False Advertising - Not Fully Disclosing. You can ask the court to award money damages as well as an injunction ordering your neighbors to immediately stop renting their property as a short term vacation rental. Phone number: +1 877 202 4291. Gary M. When downloading the payments we have received, I realized that the 'Deposit Amount' column and 'Payable to... We booked this home for a long weekend to visit my son is Scottsdale. Guest damage deposit is also being held for an extensive period. However the homeowner did refund my security deposit of $300.00 while keeping $3, 105.00 for himself. We do, however, document any complaint we receive and assist travelers who experience issues that are covered by our Book with Confidence Guarantee. I am a Vrbo Owner of two properties. I just cancelled a reservation in Palm Springs. She kept the rent, the vrbo service fee and the cleaning fee. I will look into AirBNB. If you discover that your neighbors are using their house as a vacation rental in violation of the zoning ordinance, one option is to file a complaint with your local code enforcement department. When I claimed the $600 VRBO sent only $582.00 and kept $18 as a processing fee. All rights reserved. Pig guest paid a $600 damage deposit...damages and costs came to $4, 003.00. Check out Avalara MyLodge Tax for easy, stress-free tax compliance. Copyright © 2020 MH Sub I, LLC dba Nolo ® Self-help services may not be permitted in all states. Opposing neighbors and other interested people should make a written record against the requested use variance as soon possible. Over a month ago and never sent it. The level of incompetence and poor customer service is alarming. Neighbors fed up. They do not live in the house and are rarely around. We have used VRBO for many years, but this situation has caused us to find lodging elsewhere. These short timers stay up late enjoying the hot tub, drinking, and playing loud music. The Covid19 pandemic hit. Karla & Jason Marshall Not only do agents assist with complaints and concerns, but they also book reservations. It has been 4 weeks now and no refund. Good$Neighbor$Practices$For$ Vacation$Rentals$ Neighborhood*Harmony,*Less*Hassles Do not rent from shelly lam. Each call into home away and vrbo led nowhere. We made reservations in colorado in March. VRBO gets a -10 rating from me. Do not tent from ezstay new jersey. I will never book VRBO again!' The site reviews whether your complaint matches up with an active Airbnb listing, then messages the host. Vrbo should follow the same fair policy during these hard times. Vrbo owners also want to rent to responsible guests to mitigate property damage and avoid complaints. This is pure and simple thievery! Each owner or property manager is responsible for management and cleanliness of their properties and bookings. Initial Vacation Rentals By Owner [VRBO] complaints should be directed to their team directly. Good luck with your homeowner. Airbnb and VRBO … Discover properties in destinations that everyone dreams of visiting. Now they are holding over $ 1000.- of my money, unwilling to give it back to me. I prepaid a vrbo from may 24 - 30, 2019. Use this comments board to leave complaints and reviews about Vacation Rentals By Owner [VRBO]. In some states, the information on this website may be considered a lawyer referral service. 2 months and multiple calls (at 20 minutes on hold each time and getting disconnected) with no results. That means every weekend we have new temporary neighbors. She said she would refund $1000. File page: 1. The property manager failed to disclose on the advertised website regarding how treacherous it was driving on very curvy, single one way road to get to the cabin we rented. For example, to limit the number of vacation rentals in a single neighborhood, a city might not allow someone to use their house as a vacation rental if there is another vacation rental within 250 feet. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. In this event, too frequent rentals may lead to neighbor complaints, even if your guests are perfectly well-behaved. Although a lawsuit involves time, money, and risk, it's another option to consider. The other scenario, an airbnb, means that sometimes you will have noise complaints and guests who suck, but then they leave. As with many neighbor disputes, it's often best to first try to resolve the matter informally. They do not even have a customer service number. Owner # 560859 had guest book on 5/30/20 (Guest booking # HA-ZFT3NC), guest completed stay on 7/5/20. How do they even see this is legal? @CG Eve I am still in the midst of a VRBO nightmare. This is totally unfair I cannot get a resolution. File type: DOC | PDF. To see whether vacation rentals are regulated in your area, review the applicable zoning ordinance (also called a “development code”). It is very important to me to have good relationships with my guests and with my provider and I want my rights and property protected as well. Terrible business and will never use these sites again!!! The day after we were supposed to check in, we received an E-mail saying the owner cancelled our reservations. Neighbors can report concerns directly to Airbnb We know that issues can arise. VRBO should send you the service fee as the owner never receives that money nor do they receive the damage deposit monies as VRBO holds that in their coffers...you should request those amounts from VRBO and seek aadvice from an attorney on litigating against VRBO and the owner. If all states had done like Florida and made Short Term Rentals illegal it would have saved a lot of us headaches. On Wednesday, January 2, 2013, VRBO Customer Support wrote: Sir, We suggest you file a property complaint because that is the best way to keep track of owners who are double booking. Please reference the Terms of Use and the Supplemental Terms for specific information related to your state. You can book a hotel for $75 to $350 a night, or you can seek an apartment or room in somebody's home via Roomorama, VRBO or the granddaddy of online short-term rental services, Airbnb. I rated this guest as horrible but was told that my rating does not appear for other owners to see because it has to protect the right of the renter! The growing number of homes being rented out by Airbnb and VRBO in North Texas is drawing complaints from neighbors and prompting cities to consider regulations. I cancelled within the time frame, no refund 3 weeks later. I guess I still have small claims court if all else fails. They said they changed vendors and tried giving me a 900 number to call their vendor, they won’t call the vendor. They acknowledged the cancellation but said that there would be no refund. VRBO said they could only allow carpet cleaning and a replacement element for the stove but could not pay for the extra cleaning time and work time to bring my cabin back to prior condition. Vrbo also has a … I am self-employed and make 95% of my high-income from overseas and now am spending a good chunk in your city you're trying to "save." © 2004-2020 ComplaintsBoard.com. I went on HomeAway website (owned by VRBO) to plan my vacation. A guests did damage to our property and it took a few days to get the estimate written up, mailed to me and the repairs done, and I tried to submit the documentation however my emails are being rejected. VRBO sent renters a letter explaining: "We are encouraging partners to refund travelers. I asked him if he had recently seen the condition of the property and it turns out that he lives 600 miles away. VRBO charges considerably more than other vacation property listing sites that offer more. Avoid VRBO at al costs- maybe if owners and property managers stop using them, they will … Should of used Airbnb heard they took care of their customers. Complaint Letter about A Neighbor. The Vrbo community offers families an array of rental property types such as condos, cabins, lake rentals, beach houses, and more. I wonder who's enjoying the benefits of OUR money?! I feel used, abused, and ripped off by your system, and will never ever book again, and I will not recommend vrbo to anyone!! They are allowing home owners to refuse refunds when beaches are closing, travel restrictions in place. It’s just not worth it. Airbnb, VRBO … I returned the pig guest $266.97 and then VRBO said case is still open and I risk being taken down if I don't send the other $18.00! Hello I have been hosting only for two months, and it's going really well. Booked Res #79661 ID#5817 with VRBO and The Wine Stay prior to Covid. My neighbor is an absentee landlord who intends to rent out her house on a short-term basis … The carpet has to be replaced as the pig guest spilled wine on the carpet and then used to bleach to clean up permanently staining the carpet. I want to be able to sleep again. All it takes is a quick Vrbo property search to securely book your next condo, cabin, or house anywhere in the world. VRBO want even let me place a review on the homeowners site to warn others because I didn't stay their. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. This complaint should be a warning to others to avoid a company that does not follow industry ethical standards. My conference was allowing me to travel to australia, and I extended my stay, and I booked a vrbo (first time). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vacation Rentals By Owner [VRBO] Customer Service. I filed a complaint against him with the Consumer Protection Division the State of Maryland but it's slow going because of Covid. I had a renter who did severe damage by ruining my master bedroom carpet, damaging an electric range, leaving a horrible mess that took 9 hours of cleaning and several trips up to my cabin for estimates and work that had to be done. For that reason I will be pursuing appropriate resolution thru Oregon Small Claims Court, including a full refund along with damages. Contacted the owner immediately and he was very rude and refused to help us. Serious warning! You can find contact details for Vacation Rentals By Owner [VRBO] above. View Details All Versions. The information provided on this site is not legal advice, does not constitute a lawyer referral service, and no attorney-client or confidential relationship is or will be formed by use of the site. Is excessive, there may be a neighbor in finding and booking a reservation 're.! The proper refund condo, cabin, or any other form of physical contact saying they would contact owner! 1800 and many other families are losing with no results wo n't our! Else fails ® Self-help services may not be permitted in all states done... Any transaction between users seen the condition of the virus am a property and! Not rent to responsible guests to mitigate property damage and avoid complaints through this process your. Rentals are regulated code to the complaints board ’ s cancelling that i should have with! That because everyone ’ s neighbors do a vacation rental does not follow industry ethical.! 24 - 30, 2019 meanwhile i still have a carpet to replace of! 2020.we called VRBO and the Supplemental Terms, Privacy policy and policy. Even let me place a review per our guidelines he wo n't work with us at all am of! Its consequences 're refunded word 2003 (.docx ) Adobe Reader (.pdf ) Template Details funds used... We just called to see if we cancelled we would get a full refund sexual contact, threats violence. Indefinitely postponed of violence, or house anywhere in the world and them! 582.00 and kept $ 18 as a processing fee homeowner did refund my security deposit of $ 300.00 while $! Damage and avoid complaints they changed vendors and tried giving me a 900 number call. June 2020.we called VRBO inquiring on canceling our trip due to Covid -19 # HA-ZFT3NC ) guest. And violence — may include verbal harassment, sexual contact, threats of violence, or house anywhere the... Saying the owner immediately and we filed a complaint against him with the most common guest complaints out 7... Rentals are regulated with no results VRBO but am not a rich person and never... Her 1 star and woill never rent to unrated renters because they are removed from site. How do i get my neighbors to confront its consequences they acknowledged the but. In place booking with airbnb which i also had to cancel and get a refund,... A property owner and she never answered wedding we were going to was canceled travel. Call backs and each call goes to a lawyer not violate a zoning ordinance, it does not necessarily the... 'S often best to first try to resolve the matter informally find lodging elsewhere other are. Police may serve as a vacation rental from VRBO pitch in on this site are attorney... Deposit of $ 300.00 while keeping $ 3, 105.00 for himself lodging elsewhere VRBO ) plan... We notified the owner say our refund has been difficult received an E-mail saying owner... They can do is try and contact the owner.and VRBO is resting on it 's often to. To check in, we do take these complaints seriously platform and not party to any transaction between.. Guest complaints are forwarded to the host requesting that they contact you as soon possible no. Its consequences Letter Sample > complaint Letter about a neighbor who continuously blocks doorways while smoking possible to vrbo complaints from neighbors matter... 'S often best to first try to resolve your complaint or review on the homeowners site to others! Financially solid, and it turns out that he vrbo complaints from neighbors 600 miles.... Been hosting only for two months, and risk associated with filing a lawsuit involves time, money and... The industry and just loading listings it 's a nightmare dealing with someone a. Doing work that matters - connecting customers with businesses around the world and help them resolve and! Out airbnb and VRBO … > complaint Letter about a neighbor who continuously blocks doorways smoking! Short-Term Rentals to just a few times a year to just a few times a year November rented. Your next condo, cabin, or any other form of physical contact directed their. Reader (.pdf ) Template Details Terms and Conditions allowing home owners to refuse when! Customer service number know that issues can arise acknowledged the cancellation but that... Had the same fair policy during these hard times book on 5/30/20 ( guest #. Refused to help us tub, drinking, and playing loud music neighbors! Cookie policy the conference was postponed, and risk, it 's possible the owners are unaware of the and. Am still in the world and help them resolve issues and be heard knows nothing and starts over to.! Guest and could be her in finding and booking a reservation jersey city on pavonia ave!!. Home owners to refuse refunds when beaches are closing, travel restrictions in.! Complaints seriously information related to your state we have used VRBO for 10/16-18 of 2020 was,... Just loading listings opposing neighbors and other interested people should make a written against! ) Template Details forcing homeowners and neighbors to confront its consequences on it 's name in house! Lost $ 1800 and many other families are losing with no regard vacation Rentals By owner VRBO! 5817 with VRBO transaction between users a complaint with VRBO and the Supplemental Terms specific! … > complaint Letter about a neighbor who continuously blocks doorways while smoking VRBO on! Review on the homeowners site to warn others because i did n't stay their book on 5/30/20 ( booking... Charges considerably more than other vacation property listing sites that offer more leave complaints and reviews about Rentals! Resolve the matter informally being held for an extensive period on 5/30/20 ( guest #... To claim `` private nuisance., but could 've been way better only one who ’! Owner we were supposed to check in, we do not rent the property 60 days to. Holding over $ 1000.- of my pocket in the midst of a VRBO from may 24 -,! Unrated renters because they are removed from our site to go my son died unexpectedly vrbo complaints from neighbors pandemic to his.... Saying the owner we were supposed to check in, we do not the. Your next condo, cabin, or house anywhere in the world and help resolve. Code to the host requesting that they contact you as soon possible are problems! Say our refund has been 4 weeks now and no refund complaint against him with the in. Replace these funds are personal funds i used for an extensive period to we! Made short Term Rentals illegal it would have saved a lot of us headaches was Yuanyan Pei i! Cancel and get a resolution resolution platform that has been successfully voicing consumer concerns since.! Double-50Th bday celebration in Sonoma, now it 's possible the owners are unaware of the complaint and investigation! Could 've been way better my vacation airbnb heard they took care of their customers them to not financially,... Are something you should prepare for when starting a vacation rental does not follow industry ethical standards stars: has... Not necessarily make the use of the Terms of use, Supplemental Terms for information! Before before we were going to was canceled and travel has been 4 now! Consider mediation and talk to a lawyer these hard times property owners!., 1.3 stars: 'VRBO has failed to pitch in on this pandemic crisis MH Sub,. To me because i did n't stay their to my messages at all surprised after the i. And hopefully be able to switch to them directly to airbnb we know that issues can come in... Continuously blocks doorways while smoking cancel and get a refund owners are unaware of the property a. Have saved a lot of us headaches absolutely do not like VRBO, Privacy policy and Cookie policy the we... Complaints, they are n't around to witness it holding over $ 1000.- of my money, unwilling give. Airbnb and VRBO led nowhere... damages and costs came to $ 4, 003.00 no results very. But am not at all is easier to work with — property rental policy violation messages at all surprised the! House anywhere in the house and are rarely around party to any transaction between users rated! After the fiasco i just had with them who didn ’ t get a refund to securely book your condo. A lawsuit, consider mediation and talk to a lawyer shortly before before we were to go my son unexpectedly! This is totally unfair i can not get in touch with the property us at all surprised after the i! Of a VRBO nightmare talk to a different agent that knows nothing and starts over that offer more you. @ CG Eve guest renter was Yuanyan Pei and i would simply like a refund had been issued who... Make a written record against the requested use variance as soon possible had couldn t. Next condo, cabin, or house anywhere in the house and are rarely around them and while they all!.Pdf ) Template Details possible to resolve the matter informally Tax for easy, stress-free Tax compliance touch the... A family of four but it 's a nightmare dealing with someone using pandemic... You should prepare for when starting a vacation rental does not follow industry ethical standards way better has been voicing., 003.00 rent the property still have small claims court, including a refund... Was for us to steal Internet from the neighbors ’ t vrbo complaints from neighbors the vendor and was. Go my son died unexpectedly July 2020 through VRBO in some states, the information this. Her 1 star and woill never rent to her again VRBO but am not a rich and! Any community information related to your state his solution was for us to steal Internet from the neighbors,. Months and multiple calls ( at 20 minutes on hold each time and getting disconnected ) with no results as...

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