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lowe's delivery damaged my floor

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If Lowe’s did not deliver and install the item, you can still make a return within 30 days, but you should contact Lowe’s customer service at (800) 44-LOWES to arrange the return and find out about any fees. As of 10:30 am CST on January 20, 2016, it has been over 80 hours, and no store representative has contacted me. No paperwork to sign, no opening the delivery crate to see it if was damaged, nothing. Free shipping won't apply if eligible items are canceled, resulting in an order total of less than $45. The best of it is that she bought the hardwood flooring on sale and use her military ID for additional discount at Lowes. Lowe's charges $70 for delivery. Delivery Day - The delivery company will contact you at least a day in advance of your scheduled delivery date to confirm the delivery and give you a time frame. Which shipping options are eligible for free shipping? It was then that I noticed the water on the hardwood floor next to the refrigerator had run into the dining room. They wouldn't price match the other store, but did agree to discount it 10%, making it just a little more than at the other store. Standard: Three- to seven-day service levels only. Curious that I received no paperwork regarding a replacement door, I called the local Lowe's store on January 1st to confirm that I would be getting a new freezer door and discussed the scratched floor. broken ge refrigerator - damaged floor & front door with horrible customer service. If your order contains more than one item, Lowe's may expedite delivery by shipping your order from multiple locations. I was also assured that a senior claims adjuster would be contacting me within two business days. Lowes - retaliation for calling corporate, Harbor Breeze Ceiling Fan - loud enough to not use it, Lowe's Advantage Extended Warranty - they will not pay service provider for approved warranty work, Lowes - false advertisement and lowes is cheating people out of there money, Lowes (Vacaville, CA - wont help disabled people load, Harbor Breeze - ceiling fan remote not responding, Bray & Scarff Appliance & Kitchen Specialists, false advertisement and lowes is cheating people out of there money. I need to call and talk to the delivery mgr. Later that afternoon, a couple of delivery men from Lowe's arrived with my temporary refrigerator – a small white absolutely featureless Frigidaire unit that, upon confirmation via Lowe's website, is the cheapest refrigerator sold. My old pair is dead, so I plunked down the $ for it yesterday, for delivery this morning. ", "Shop where they Service what they Sell! Share your voice on ResellerRatings.com Once in the Lowes.com shopping cart, the shipping option will be enabled when selecting a delivery method for each item. Your delivery destination is located within 100 km of a Lowe's store location. Here are some simple guidelines when returning a product: -Most items can be returned or exchanged at any Lowe’s store or shipped back with the included prepaid shipping label within 90 days. © 2004-2020 ComplaintsBoard.com. On the day, of the delivery, I called them twice as it was getting towards the end of the day and still I had no fridge and no call from Lowes. Upon completion of setting up the refrigerator, I noticed that the freezer door had a couple of dents in it and my new hardwood floor was scratched. If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. After speaking with the store assistant manager I learned that, since the freezer door contains electronics and tubing for the water/ice dispenser, I would require an entirely new refrigerator, which I was told would take upwards of 2-4 weeks. I absolutely love it. Fortunately, it was on the first floor, but still caused nearly $1k in damage to the flooring. They told me they could replace the door and offer a discount for the side, or also offer a discount for the front door. As of January 20th, I have received no information regarding the delivery of the replacement blinds. Expedited shipping is still offered but is charged at an additional cost. Can I get free shipping on any item I purchase at Lowe's? ** Your requested item(s) is available at your local Lowe's location. It has been almost 2 months since we had this covid-19 outbreak. Lowes was first mentioned on PissedConsumer on Jul 06, 2007 and since then this brand received 6017 reviews.. Lowes ranks 81 of 333 in Supermarkets and Malls category. *** Delivery rates are determined by the delivery address' distance from the store, rather than by … Said they would get more in stock and deliver first thing Monday morning. To recount the ways in which Lowe's has failed: • Freezer door on fridge arrives dented • Wood floor is scratched through the course of delivery • Front door to home is scratched through the course of delivery • Temporary fridge is sub-par • No adjuster follow up by day promised • No manager follow up after promised • Handling of case is punted to a Lowe's 800 number • Lowe's warranty punts it to a GE … Link to Lowe's Home Improvement Home Page. Mind you, I am single with a full time job and am still in the process of moving and unpacking. The way the flooring looks remind me and my family the flooring we used to have back in the Philippines. EPIC FAILURE! Lowe's For Pros offers free appliance delivery, installation and haul away. There will be no additional shipping costs. As a result, you may receive multiple packages. I emailed the Lowe's warranty adjuster on the 14th asking for an ETA on the replacement refrigerator and blinds in which I received no date; therefore, on Friday the 15th I sent her another email and received an out of office response as follows: On Saturday, January 16th, I submitted a Customer Support complaint on Lowe's website. By signing the release, you are accepting the merchandise in its current condition. While it is an aggravating experience to have your brand new refrigerator fail within a couple days of installation, the far more frustrating experience is the way in which Lowe's has handled this situation. My sister used a local flooring guy and he did a terrible job. Monday morning passed and I called Lowes to ask where my set was, and they said that nothing had come into stock except one damaged dryer. 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